A couple of weeks ago I ordered some earbuds from a what look to be a reputable local company (Flog Gadgets of Portsmouth), I should have known better really, looking in the small print they operate from a PO Box and the PayPal button is disabled, the only payment option being SagePay which just protects your card details.
Just for the record the holding company trading address is listed as:
19 Victory Business Centre, Somers Rd Nth, Portsmouth, PO1 1PJ
The phone number being listed as 02392 816550 (no answer of course)
and registered office is
Wellesley House, 204 London Road, Waterlooville, Hampshire, PO7 7AN
I’m making this post as I know my posts get page-ranked quite highly with Google, this post is currently coming up on the first page if you Google “Flog Gadgets” in quotes
Anyhow, if you’ve been burnt by this mob too leave a comment and so we can raise awareness of unscrupulous outfits like this who give e-retailing a bad name.
Update 27th August
Had a very useful email from Trisha Brown at SagePay explaing how they differ from PayPal..
Any company that has a SagePay account needs to firstly obtain a trading Merchant Number from a major bank. The banking procedure’s and law’s mean in order to get a merchant Number strict checks are made on the company applying and they will be vetted vigorously before a bank will allow them to trade online.
So when a company takes out an account with us and they have a valid merchant number with a major UK based Bank we see this as a form of security that the company is valid and reputable.
I apologise about the service you have received from this Company and if you give me the website URL and your transaction details I can certainly try and contact them for you.
We act as their payment service provider which means we never handle your funds we just simply make sure that your payment gets authorised securely and that your card details are not tampered with when you are purchasing online.
I hope this helps get back to me if you need anything else at all.”
Update 28th August
Seems the lady from SagePay was true to her word, half of my original order arrived in the mail today, though the packing note had it marked as all of my order, presumably so the sender had proof of postage? In case you are wondering yes they are FAKE Sennheiser earbuds by the way.
Update 12th October
The power of blogging eh.. had an email from them saying they’d been informed about this blog post…. and the missing FAKE Sennheiser arrived a couple of days later. Good old Goolge, what would we consumers do without you!
Update 19th October
I’ve had emails from other people who feel they’ve been cheated, see the comments section at the bootom of this blog. If you arrived here from Google and are one of those people and want to give them the benefit of the doubt their real email address is firstname.lastname@example.org in case their their web contact form really is up the swanny.
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