We switched to Sky’s See-Speak-Surf last week, a TV, phone and Broadband all-in-one £26 per month package. Whilst good value for money switching over was a nightmare and Sky completely complete cocked it up.
I already had a ‘Mac code‘ which (in theory) meant I could just reboot my old router with the new logon and password on a desired date and away I’d ago. Unfortunately Sky forgot to send me the new router, and, unlike other ISPs refused to tell me or reset my ADSL password over the phone and left me having to use dial-up for most of last week despite the fact I had broadband available.
After the changeover date it took them 4 days to send the password by post but even then it was only the portal password, and didnt work there either. It took another 5 days to send the new router, which was a modified ‘Sky-badged‘ NetGear DG834GT. These ship pre-configured with the customer’s data which is actually a great idea but the firmware is changed so that only Sky can set the username and password, so I still had no idea of my username and password meaning I had no fallback postion.
When it finally arrived I used a regular Netgear engineering command to extract my user details from the Sky Router. Should you need to determine your Sky ADSL details try the following routine (this should also work with most Netgear DSL routers used by other ISPs too):
1) Launch a web browser, it doesn’t matter if the router is not connected to the ADSL line, if not connected you will see a page not found error, that’s expected and normal.
2) Next, in the address bar cut’n'past or click on this link:
(If prompted for a router username and and password then username -= admin password = sky)
Next you should see a white screen with just one of text something like
Usage: ping [OPTION]… host
4) Wait about 10 seconds and cut’n'paste or click this link
http://192.168.0.1/netgear.cfg
5) This will save a text file called netgear.cfg wherever your default location for saving documents is. You should then able to open netgear.cfg with a text editor such as Notepad on a PC or Textedit on a Mac. I ‘d suggest you re-save it with a different name as netgear.cfg is also used for router settings backups.
The text file should look something like :
pppoa_username: blahblahblah@skydsl
pppoa_password: 1234567aa1
pppoa_idle=0
pppoa_ipaddr=
blahblahblah@skydsl is your actual Sky broadband username whilst 1234567aa1is will be your ADSL password.
Armed with this info you may now use any router you wish so if your Sky router packs up at least you have a fallback. Should you need to actually log into the router to change the WiFi settings, set-up port forwarding, dynamic naming service etc. the default logon is admin and the password sky. (If you need to phone Sky support BTW use their freephone number – 0800 0512595 rather than their 0870 numbers.
Caveat emptor – using a third party router will violate Sky’s tems and conditions, although to date they’ve been very reasonable and not enforced this. Technical support will only be avaible if you are using the supplied router so please use your loaf folks.
Update 18/04/2007
Sky sent me a letter of apology and have offered to resolve any outstanding issues. I’m actually very impressed with Sky broadband and have no problems with it. Click this link to get all above info in one hit.. !!
Update 16/06/07
Doesn’t appear to work with IE7, see most recent comments and Philip Nicosia’s parallel post on this subject too..
Update 04/05/08
The above was tested on firmware V1.02.28. If you’ve update the router to V1.03.xx this method may not work.
If you have one of the newer black\grey DG834G Sky routers go to https://www.cm9.net/skypass/ and enter your router’s MAC code and serial number to discover your Sky ADSL username/password.
This work, unless otherwise expressly stated, is licensed under a Creative Commons Attribution-No Derivative Works 2.0 UK: England & Wales License.
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146 users responded in this post
Thanks for the tip — I can box this crappy router back up and reconnect my old faithful D-Link now.
Cheers, most helpful. The firmware on the DG834GT supplied by Sky is an old version. Now I can back it up, upgrade the firmware, and then put settings in manually if I need to.
Please help. This may sound a little clumsy however I am now armed with the word file which contains my adsl username and password but…..what the hell do I do with these details in order to use a different router….? Im truely pulling my hair out!! Dion
Hi Dion..
Most ADSL routers have a set-up wizard that asks you your ADSL username and password, so that’s where you’d enter this stuff. In the case of a Netgear router you can also just log on to http://192.168.0.1 , username admin, password probably password (unless you’ve changed it) and you then type the ADSL username and password in the basic settings entry.
Drop me an email if you need any help setting the router up etc.
The “trick” worked a treat! Thanks for tip!
Hi guys,
I need help… I am planning to ditch sky.. and move to some other ISP. but many do not provide a wireless router. Is there a way that I can use netgear DG834GT to connect to other isp ? How can i coinfigure a new ADSL user name and password on this router ?
any tips ..
appreciate ur help.
thanks…
Hi,
no probem, your DG834GT should work with any ADSL ISP but you’ll need to update the firmware to gain access to the ADSL username and password settings (Sky screen these hence my original post) .
I know this sounds geeky and techy but you’ll kick yourself as to how easy it was once you’ve done it, bear in mind I’d find your job hard ‘cos I’ve never done it before!
So, download the current version of the Netgear firmware here – (right click and save it as a file on your computer) . The web page will tell you how to do upgrade the firmware, just be aware that router password is sky and not password as the page suggests (!)
Once the firmware is installed things won’t look much different. except for the fact you’ll have a SETUP WIZARD that configures the router electrically for you and BASIC SETTING menu item where you can enter your ISP username and password.
Updated 31/3/07
Step by step tutorial..
Thanks mate
The first router burnt out and they took six weeks to send the replacement, now I am free again, many thanks this trick will come in handy.
Definate top tip – Skys Tech support are useless and Ive never been a huge fan of netgear. I agree with Tim – Dlink has never let me down either ;0)
It seems pretty much everywhere you look – Skys Support and Customer service are getting slated. thinkbroadband.co.uk has all sorts of issues raised.
My guess is Sky got caught with their pants down and seriously underestimated the demand for their broadband product . it is after all absurd value for money @ a fiver per month and supplying a pre-programmed router is a great idea. Having used the service for 2 months now it does make my old Tiscali connection seem like dial-up too, so the pain was worth the gain!
Thanks Phil…nice tip
Before stumbling across this blog I did actually find another method elsewhere that involved upgrading the firmware first (to standard Netgear FW), saving a backup of the complete FW settings to a file then opening that file to get the username and password. However, your method is far simpler and much more user friendly to follow 
I have a Linksys SRX router which I’m really happy with and which I bought not very long ago so I want to continue using that instead of the supplied Sky Netgear router which I intend to put away somewhere as a spare backup unit.
Just one thing to be aware of is that the Sky terms & conditions do actually state that you MUST ONLY use their supplied Netgear router to connect to their broadband service, so by using a different router you are in effect breaking the terms of your contract with them. I guess this is one of the reasons they won’t actually give you your connection user name and password for use in a different router. Do you know if there is there any way for them to find out that you’re using a different router other than the one they supplied? I guess the only time this might be a potential issue is if you ever need to call up their tech services department as they will be trying to talk you through configuration settings for the Netgear router which you won’t actually have connected :-~
Hi Gary,
Sky could easily find out if you were using their router by looking at ‘mac’ address of the router, a ‘unique’ 12 digit set of hex numbers registered to just about any device that uses ethernet, WiFi etc.
but I’m sure they have more important things to worry about. Re the firmware upgrade, I don’t think you’d be able to revert to Sky’s firmware as the backup routine only backs up your settings.
I gather these routers are only a stop gap in any event..
cheers
Update
Gary has since emailed me back and mentioned SKY do actually helpfully include a copy of the Netgear firrmware on the CD. He also pointed me towards a really handy step by step tutorial here.
And in the unlikey event of the mac address issue being enforced, smac would easily remedy that scenario. It be very unfair to expect any tech support from Sky though if you were using a non Sky router.
excellent, you are a wonder.
What are Sky gaining by restricting access to this password?
Why dont they want us to be able to have the oher features offered by these routers (eg hardware VPN?)
Just bought a new router a D-link DSL2740B and tried to connect it up but i was unable to due to the ppp password being wrong. Having looked on this page i tried to use the links provided by the first writer as i think it would solve my problem, but unfortunately all i got was 404 not found error.
Would someone be able to help me with getting connected as the router Sky provided keeps disconnecting, my speed keeps jumping up and down from 5- 6 when i was told i should be getting the max and to be honest i would just like to be able to get a consistent speed and connection for once.
Would be really grateful,
email me at: delikate_11@yahoo.com
****UPDATE****
After going over everything again i finally found out the ppp password and it was using the above information so, thank you very much as you have saved me a whole lot of hassle!!!
** GENIUS **
Thank you!!
[...] Sky broadband logon details can be extracted from the Netgear router fairly easily (see HERE). Obviously I can’t get my parent’s username and password as they don’t yet have their router but [...]
new Sky modem kept dropping internet link, I am now back on old modem. I hope this does the trick.
Many thanks for the tip
Regards
Tony
hello can someone tell me someone username and password for Adsl broadband please…
Quote – “hello can someone tell me someone username and password for Adsl broadband please…”
The above makes no sense, could you retype the question please…
hey tried the tool for finding out the password and ppp login details. but it will only work using using internet explorer, will not work using mozilla firefox etc. thanks for the info big phil!!!
Works fine on firefox on a mac, i suspect your PC firefox is missing a plugin
Works fine on Firefox in Ubuntu.. !!!
Also just dandy on Mac OS X <> Firefox too!
hello phil -thanks for the tips-really helpful-i am about to set up a friends new imac and hopefully connect to speak and surf…is there a real idiot proof set of steps i will need to follow to get it all connected?
thanks in advance
gary dunn
Hi Gary, it’s the same whicjhever computer you use. On a Mac you’d just open the Mac’s browser and follow the steps above.
just recieved my sky(netgear) router waiting for the line to be activated. after having a play with it i was a bit miffed to find it locked down to sky. so after reading your blog and other posts i decided to try the prog to get my username and stuff. worked a treat. i have my dlink wireless router all set up now with the username and password ready for when the line gets switched over from orange.one other thing they supply you with a network wpa key. is it ok to change this to something else of my choosing. dont like the thoughts of them knowing my key. too many shady characters out there
I’m pretty sure the assign the WPA key on a user by user by user basis so pretty secure I’d have thought, but yes you can change it no problem.
Do remember if you use a different router and different WPA key Sky’s support won’t be able to help you.
cheers think i’ll leave well alone for now. the only problem i foresee is that my daughters laptop has an standard b wireless card and there is no wpa option only wep. will i have to upgrade this card to a g standard
Just a thought.. a lot of older PCMCiA cards including Buffalo, Proxim, Orinoco and Avaya use the same Lucent chip set and can be upgraded for Window XP SP2 (WPA). see: ftp://ftp.lancom.de/AirLancer/AirLan…CI-11/Windows/
The file name you need is:
AirLancer_11Mbit_Win_98_SE_ME_2k_XP_v7.82_SR02-2.3.zip
I changed from Sky to another ISP after getting abysmal d/l speeds from their up to 16 meg service ( I was getting 1.2 meg). I have been with the new ISP a couple of months now but today my modem keeps re-booting. The new ISP says their appears nothing wrong with my line so I thought to use the Netgear router in case my router was the problem. When I try to upgrade the firmware I get the message:
Upgrade file is not the correct type or version for this device.
Upgrade failed.
Please obtain the correct file and try again.
I have tried resetting the router using the reset button on the device.
I was hoping to avoid the need to purchase a new router just to test the line so any help would be appreciated.
Any ideas?
I’ve just noticed that my firmware version is V1.02.28 and the one I am trying to upgrade to is 1.02.04. It seems that is older than my version and I wonder if that is the problem. I can’t find any newer version on the netgear website either.
Hi all just signed up to sky used to be on Plus net, but on moving house i also note im a little far from my exchnage so going from full 8meg to 3.5 is pretty bad, then what tipped it, was when sky sent a netgear locked down with no username and password to use your own, so rang them and of couse you get the “no we cant” from them, but I knew id find it on the net some how, only had ADSL with sky a few days and I can safely use my Dratek Vigor 2800, i noticed alot of dips in connection with the netgear and it seemed to overheat, so im hoping that was just the netgear.
We shall see
cheers for the help!!!!!!!!!!!!!!!!1
Having been waiting 7 weeks for my SKY broadband connection, after 2 cancelled attempts, 3 different mac codes from Tiscali (thankfully they haven’t been an obstacle in my transfer) and having received 3 Netgear routers I’m finally up and running. Naturally I’ve upgraded the firmware and had been using that quite happily with Tiscali for the last 7 weeks. Now I’ve been connected today and was a little worried about all the problems everyone (see many web reviews) have been having. I’m telling you, I’ve upgraded the firmware on the Netgear router and couldn’t be more happy. I’ve come from Tiscali Max 8mb (I could only ever get 4mb) up to the SKY MAX which is supposed to be 16mb and I’m getting 10mb, so I’m happy. I couldn’t see the password to write it down, but thanks to this post I was able to work that out also. So thanks very much – I hope this isn’t just beginners luck and I’ve got a lot of issues to come. Last 2 hours, so far so good. Greetings from Scotland!
Hi I’ve tried your steps for obtaining the username & password details but without success – all I get after typing http://192.168.0.1/netgear.cfg/ is “404 not found” File not found.
I’ve also searched my C: for netgear.cfg in case it’s somewhere there but nothing found. Can you help please? Thanks.
What happens when you try to log on to the router normally, ie
http://192.168.0.1 ?
Hi found user name and password a treat so alls well on that score. Unable to update the firmware – the sky router does not want to recognise the update from the netgear website – any ideas greatfully recieved.
Personally think the Netgear router Sky have sent with the package is rubbish. Too much speed fluctuation, lost connections, interference from phones (despite adequate filters and no previous problems with my Linksys), lost wireless connections. I dont even want to bother asking Sky for help, DIY if you ask me. Will now attempt to hook up to the more reliable Linksys Router. Lets see the difference…i hope!
Hello! Firstly thanks for info from everyone on this forum. It has helped me a lot. I am trying to change over my crappy sky boradband router to my dlink router. I have entered in the info but it does not seem to work!! I do have my local host set on 10.1.1.1 but this shouldn’t make a differece should it???
Any solutions or help would be greatly appreciated
Andy
This is a blog not a forum , you need to submit your question to a forums such as http://www.skyuser.co.uk/forum/sky-broadband-help/
This is fantastic help. The Netgear router is rubbish. I have an Xbox360 and since switching to Sky and the Netgear router it keeps disconnecting. I couldn’t stream any music from my PC as before, it disconnected after about 40 seconds and reconnected after a couple of minutes to disconnect again and again.
Your method has allowed me to switch back to my trusty and much better Cable and Wireless router so my connection is now constant again.
Thanks again
I just got my modem today and when I click on the first link above I get prompted for a username and password. Have Sky made a new firmware version to stop people doing this? Or am I just midding something…
I don’t have a new Sky router so can’t answer this, try the sky users forum – http://www.skyuser.co.uk/forum/sky-broadband-help/
hi ive tryed doing what you say to access my sky user name but no joy on finding it anywhere on my pc,also im using ie7 does this matter?
Doesn’t work in IE7, you’ll need to use another broswer like Firefox or Opera, not sure about IE 6
have tryed the above and get as far as step 4 but then only get an error message stating 404 Not Found File not found. on a pink screen can anyone help !!
Found this method on another site after the wireless stopped working on the sky router and sky tech would not accept there was a problem with it and told me it must be a problem with my 3 laptops and my Nokia n95.
Works a dream now Im back on my old D-Link. However, connection is running about 100kb/s slower than before. Am worried that my PVC settings maybe slightly out. Does anyone know what the PVC settings are supposed to be set at?
Also have MTU set at 1452 and MRU 1492? do these seem ok?
Thanks very much for your help on this one sky support were not good. I just reverted back to my old netgear router and works like a dream!!
Cheers mate!
Hi has anyone come across this issue.
I reset the default “admin” “sky” username and password to ones of my own and never had any problems accessing the router.
Tonight I cannot access the router.
It is if the password has been changed. It has not defaulted to “admin” “sky” as I already tried that.
Does anyone know of a hard reset on the Netgear box or am I screwed, or even worse Hacked!
Any suggestions gratefully received.
i have followed this so far!
what HOST NAME setting does sky netgear router use?
tried this with mozilla, opera & safari all with no joy…is there anybody out there who got this to work recently?
I just recovered my Sky password using info from here, thank you. Firefox 2 on WinXP.
Phil, the link you provide in step is broken for me. Your link is
http://192.168.0.1/netgear.cfg/
but it should be:
http://192.168.0.1/netgear.cfg
The first version seems to be interpreted as a directory by the webserver and of course doesn’t exist. The second link works for me and should solve shane’s problem.
errr., I just checked and my link is http://192.168.0.1/netgear.cfg without the / ..
Fair enough. For me the text doesn’t have the / but the underlying link does. Maybe my browser being wierd :/
Well BM, you’re right – there is a \ embedded in the link! I guess it never got picked up before because everybody was using cut’n'paste, well spotted, thank you!
i’ve got the see, speak and surf package – 16MB unlimited for £26 (I now have the summer offer of having sky movies for £1 a month for 3 months!!). Well chuffed!! would recommend it to anyone.
However, I couldn’t believe that sky wouldn’t give me the username/password or hostname info for me to use my old router (as my netgear box had a nasty accident falling from a high book shelf and some heavy dictionary’s landing on top of it!! a nasty mess…).
Anyway, had a very polite and annoyingly chirpy support assistant who wouldn’t tell me this info as it was an agreement with netgear that sky customers only use their box. i gave a good argument, to no avail. she said they would replace the router within 5 working days with no charge. until then, myself and my girlfriend can’t work from home which is a real pain as we now have to trudge the 1 hour journey each way to the office (i know, lucky for some who can work from home… but when you can do it, why not abuse it!).
For a matter of principle, and sticking it to the man, i’m gonna setup my old router as my main modem. even though i had no problems with netgear, i’m not going to be subjected to be lumbered with having to use a specific router. Sky’s response was that they provide the service like i have to use their digi receiver for the TV. may be a good point; i’m still deciding – i’ll be convinced they are right when they send me a 60″ flat screen TV with a media centre, surround sound speakers and cordless phone! the point being that what i actual use to interface with their service is not provided by Sky – i got my own computer, tv and phone!!
anyway, nuff ranting – just had to get the point across that i think it’s high dissatisfaction for not permitting customers to use their own equipment. thanks phil for the above link to the cfg file – saves me the effort! bravo.
Hi guys.
Thanks for the info – I’m due to become a Sky Broadband customer today, but its still working on Tiscali at the moment!!!!
I got the router last week, and have established a wireless connection to it so I can have a firtle with the settings. I’ve downloaded the latest 834GT firmware from the NetGear site, but when I try to apply it to the router it gives an error and says its the wrong version. Has anyone done this successfully recently? Maybe you need to have the adsl working and present at the router, or maybe Sky have tweaked their “breathed on” firmware to stop vanilla firmwares being installed over the top?
Anyway, thanks for th tip about the username and password for the Sky service. The first hint of any trouble with this Netgear (and to be fair, the wireless connection between the PC and the router has been rock solid whilst I’ve been testing) and the Ozenda I have is coming back out!
Incidentally, does anyone know if its possible to turn an old router into a repeater/range extender? I was hoping I could set the Ozenda up in the bedroom as I have a blind spot at the back of the house on the upper floor, and use it to pass traffic back to the Netgear. Any ideas? Anyone?
Cheers
Rob
Hi Rob,
there shouldn’t be any need to change the Sky-badged Netgear router, it works fine. My original post was only in case the router went faulty and you need to move your setting accross to a 3rd party box. Likewise the Sky firmware is fine and there is no need to update.
As for repeating, there is a standard called WDS (Wirless Distributioin System) which domestic Netgear router don’t adhere to. You could however use something like NetGear’s NGR-XE102 which hijack’s your mains wiring..
Hi Phil
Thanks for the info. I wanted access to the full firmware as I have a NAS box I connect to my existing router, and I’ll need to replicate the settings on the Netgear. We’ll have to see how that goes (or alternatively just put the username and pwd into the Ozenda and stick with that all config’d up!!!), seeing as I am not yet a SkyBB customer! only 9 days late and counting! Apparently, there was a problem with the line from BT so they just cancelled the order, even though I’d been sent the router (FOC it must be said, too!). When I called them to say the tiscali connection was still up and running three days after the date I’d been given, they noticed the cancellation on the file. Nice one Sky!. Hopefully, it will all be resolved by the end of this week…… Well, what do you want for a fiver?
Cheers
Rob
Ok, I signed up to SKY WIFI broadband. Got on line straight away no problems from work laptop and never experience problems using PPV WIFI facilities anywhere in the country.
However, though my laptop sees and connects to the router my browser is no not playing ball and refuses to connect using this vissibly connected WIFI conenction.
Yours bewilder and longing for a solution of Suffolk.
Hi David,
I’ll assume it’s a PC running windows?
Do you have any firewall software like Norton Internet security (if so turn it off)
A the CMD prompt if you type ipconfig does it come back with an ip address along the lines of 192.168.02 or 03 ?
Does you browser have any ‘proxy’ setting set?
Thanks for the advice you are a legend. I spent a week calling sky broadband’s so called technical team who said it couldn’t be done!
Dude, thanks for this info. it was exactly what i was looking for. I dont know why sky do not supply the customers with this info. Anyway thanks to the good work of people like yourself, it was really simple logging into my router. Keep up the good work.
Geedo
If anyone has a Cisco 877W router, my configuration can be found at http://www.netconf.co.uk/config/skybb.php
Steve
Hi,
I think there are other people using my sky broadband, my next door neighbours have visited and may have taken the network key off the router.
i rang sky to ask if i could put a password on or change the network key they just said no thats it! are there any ways i can stop others using it now they have the password off the router?
Cheers
Odd, the letter I got from Sky recommended I change the WEP key ASAP. In fact, so long as you have Windows XP SP or Mac OS X 10.4 you’d be better to switch to WPA. I’ll drop you a personal mail with some pointers…
Just got sky max BB but cant make a wirelss connection. My laptop recognises the netgear modem and says acquiring netwrok address but then hangs. It driving me nuts. I am using win xp sp2.Thks
it’ll be that’s security thats wrong. Turn any security off and then test, it should work no problem. Then forget about MAC addrss control and use WPA, (you should be able to google how to set WPA!)
Vigor2800VG up and working. Thanks a great tip
The Sky username and password links worked perfectly. Cool tip………
Well, I’ve found the password and I want to replace the router with my Belkin since I keep getting disconnected because of the crappy signal from the router to my laptop.
I don’t know where I’m supposed to use the password and stuff so can anyone help me. I’m 15 and a newb so sorry if this sounds dumb..
hi all
I think Sky broadband is CRAP infact i think its the worst service i have ever recieved from an ISP. when i phone them i get a foriegn person in customer support that has difficulty understanding me, they try and fob me off by telling me to contact Netgear and all i want is to be able to host online gameing (which they block and dont allow) and download torrents, they suggested that i upgrade to 16 meg but that wont make any difference to the torrent downloads or allow me to host. if anyone knows how to overcome this plz let me know. i am not famillier with all these abbreviations so its best to tell me step by step lol. i am using Azurus to download my torrents and i get a popup asking me to make sure i have “port 29999 UDP open decentralised tracking requires this” or maybe i have to set Azuras correctly i really dont know as i am also a newb at all this.
I recently switched from tesco with a 0.5mbps broadband service to sky’s 8mbps service but have been having some issues with it. When its working fine the speed is noticeably quicker than my existing service (as expected) but quite often it will take a long time to load a web page (no page at all will show for ages). And its not just the case of a slow web server as this happens with whatever site I’m loading.
For these reasons I thought I’d try my existing router to see if this would solve the problem and followed the steps outlined above to get the username and password for sky. I did this fine and got the router to connect to sky however after a short time, maybe 5-10 minutes I could no longer load web pages. Attempts to restart the router failed to get it to connect again (although the green i light would be on). Connecting the sky router solved the problem, it then connected fine.
I was just wondering if anyone else has had a similar experience? First working, and then stopping to work soon after?
hi
i cant get into my sky router at all – i have tried all combos of passwords and usernames, but as i cannot get in the netgear.cfg file is not being created, and the old one i can find has a password/username combo that does not work
i dont want to hard reset, any ideas?
ok i need your help guys implaying pokemon pearl and i try to go on wifi but it isnt happening it says security settings are not supported .How do i fix this please help me somebody.
ive got a belkin f5d8633-4 and am trying to connect to my sky broadband. everytime i try to complete the setup cd it fails saying i havent given the right details. ive used the tool to extract my username and password but still no luck. is it better to setup the connection manually? i dont have a clue what to do as im a novice in this area. any ideas?
roachy – you either turn the security off on sky router or get a second cable modem router use something called MAC address control on the cable router which will only allow the Pokeman to access
Neil – you can access your Belkin from a web page, see http://setup.belkin.com/guide.html
cheers phil but i got vista and theres nothing for vista on that link
You should still be able to set it up via a web page regardless of the OS, i.e http://www.supanet.com/help/help_broadband/help_wireless_router/news/67123/How_to_set_up_your_Belkin_router.html
If are not sure contact Belkin tech support, they’ll probably point you to a similar doc…
Any idea how to activate port forwarding for FTP using the sky router? I’m trying to access my FTP site to upload some web pages but the connection keeps failing. I’m assuming this is due to the port being locked out.
If you mean you want to access a remote FTP server all outgoing ports are already open.
If you mean you are hosting your FTP server behind your Sky router you’ll need to open a port – http://kbserver.netgear.com/kb_web_files/N101145.asp#FR114PAnchor
anyone know how to get the user and pass for the new netgear DG934G as I hate having to use substandard things.
Having moved house in October I decided to go for Sky mid offer at £26 pcm.. Well it has taken 5 weeks to get set up and I still have an issue… The router is located in the kitchen (via main BT socket) and the PC is in the study, some 20 feet away… the PC conects to the router (that Netgear one) but gains no connectivity (has that little yellow limited or no connection) icon. If I connect via the PC to the router via a cable (long one at that) tehn it works okay… If I take my lap top into the study that connects too… Any idea why the desktop refuses to gain a signal when connected to the router…?
Regards,
tired of sky
OMG How useful some one who knows how to make things SIMPLE, well done you, i am indeed after 30secs, armed with my username and password this is a fantastic improvement on the 2 hours ho help conversation with Sky n00bs i have just endured TYTYTYTYTYTYTytytytytytytyty
ARGH they send me a sagem modem any help on finding my PPPoA login name and pass would be great:(
Hi, I have been using netgear provided by sky for just over a year now. generally it worked fine. lately we having problem such as:
i can only browse one website! as soon as I type new url it shows no connection page…
once router powered off and back on i can go to new website…
there are time u stay on one site, leave pc unattended and when i return to pc connection goes…
at times connection goes in the middle of surfing and jumping frm one page to another…
I have pressed reset button behind the router many times but no success
PC running with XP Home and latest updates and ie7
I have tried sky support on phone but such a waste of money as I have been using 087 number I only found out o800 number through this blog..thx
how can i resolve my connection problem? I will certainly try info i gathered from this page.
Best wishes
Raj
hi, I too am at a loss, I have used a draytek 2600 for yrs with various ISP. now with sky the SAGEM works fine, but is inflexible. Sky user won’t tell me how to get the passwords out. can any one please tell me how to extract passwords from a SAGEM. I see somone has used a draytek 2800 successfully, can you tell me how ? are these passwords unique ? or generic ?
I still have’nt found away to extract the ISP login details from my SAGEM F@ST 2504 router. I called SKY tech support but they would not provide me with the login details, but they sent me a new router instead. Great, but i still want my ISP login details!!! The login details are embedded in the firmware… there must be a firmware upgrade somewhere. Can anyone assist?
Drayteks are the nuts! We use them at over 50 of our smaller sites. What are you trying to do with your Draytek?
I have a new draytek 2800vg. my sky broadband router (DG934G ) is not showing my ppoa user/pass.
i have tried calling sky numerous times demanding this so i can get my work supplied draytek to login but they wont play ball.
The netgear router is running.
Firmware Version V2.02.34
I noticed that the netgear website has no information about this router, will the DG834g firmware work on this?
the user/passwds mentioned in this thread don’t appear to work.
rgds
dan
(*nix sysadmin)
I presume you mean DG834GT rather than DG834G? I’ve read elsewhere that Netgear’s DG834GT firmware does work on the Sky verison.
As regard extracing the username and password – what browser are you using? The above won’t work with IE7, has to be IE6.
Hi Phil, its actually the DG934G (not GT) which is a new sky branded netgear router.
The url crak/string doesn’t work in IE6 that i’ve tried..
I read here, ( http://www.netconf.co.uk/config/skybb.php) that the username is your sky wan hw addr but no idea what the ppp_O_A password is?
Hi Dan,
Sky have changed their router type recently so the stuff in my original post is out of date, sorry matey.
Top info, I now have my 3 com working superbly, saved me taking hammer to the Netgear Sky rubbish
cheers
I have the common situation of being connected before the sky router has arrived. I was kind of hoping all sky routers use the same ppp password and user name so i can just find it on the internet and use with my old router until the new sky one arrives. Is this true or does each user have a personalise userame and password for ppp. If it is the same for everyone, where can I find it please?
Thanks for method, very helpful,
i was having problem playing online game like starcraft , when i create game no one could see it. latency too high massage used to come up whoever try to join.i tried port forwarding but nothing worked for me. i did not know my sky dsl user name and password ,therefore i could not even try any other modem, but after following the top method i got the user & password for my sky broadband and now i am using standard dial up broadband modem to connect using the user name & password.work like a charm.Very happy.also my online gaming problem is solved.
thanks again
Phil, maybe you can help me! I have the Sky Broadband netgear wireless router which is connected to my desktop computer. However when i try to gain access to the internet via wireless from my laptop the only way i can get it to connect is to go into my network connections on my laptop, enter the IP address manually and it then connects to the wireless network. However when i click on an IE page it comes up with an error message stating page cannot be displayed! Any ideas why this might be?? – Can anyone help!!
Thanks
Thanks! I needed to know the name/password to open a port. This page helped lots!
hi i have a router sky but ive forgoten my password does anyone now how i can get in it with loging in
Thanks Mate…took 3 days and got nowhere untill I found your site….did what you said and all OK and running in 10mns on my new 270mbps router
Thanks, Thanks, Thanks
Trevor
Just a note to anyone else looking to ask SKY for the username & password to upgrade to a new router & dump their supplied router, don’t bother SKY will just tell you to “do it their way or take the highway !!”
Tech support is about as good as an ashtray on a motorbike.
Hi
Can someone help me here?
I’m trying to retreive my SKY user / pass as per instructions at the beginning of this blog – but all I get after pasting the first link is an error page stating:
Error Message:
Error 400: Bad Request, No request found.
Like everyone else I desperately want to use a different modem (actually a USB cabled one) because – I get affected by the radio wave frequence from the wireless whereby the wireless technology gives me headaches (literally!)
Sky don’t want to know – or should I say that the problem is not in their ‘script’ when I call them.
please help
No problem,
log on to http://192.168.0.1
user name = admin
password = sky
click Wireless settings on the left hand side
Under Wireless access point un-tick Enable Wireless access point
Click Apply at the bottom of the page.
Then you can just use on of the ethernet (LAN) sockets with the blue network lead SKY provide back to your computer.
The only way SKY can afford to offer cheap broadband is sub-contract out suipport to the far east so tech support is always going to poor.
job done….
Have just tried this on my DG834G thru a Vista Home Laptop using IE7 over wireless and worked fine. Thanks for the tips – I can now bin the crappy Sky router and put in my super reliable D-link – good times!
Sky’s broadband help are based in Ireland and are totally useless and/or don’t want to know – I know it only costs £5 pm but why should we put up with this? What I don’t get is that most other ISP’s (including the super useless AOL and BT) will let you use a 3rd party router so why won’t Sky?
works like a treat have had 4 routers and they lose wireless side all working now thanks clever lad slight problem after doing though cant access bitcomet browser any ideas comes up with ip dns error but every thing else is ok on connecting
I want to use my old router with my sky broadband connection and don’t even want to install the netgear one supplied. I have had 2 letters through from sky, one stating my username which is just my name and the other stating the password. Am I right in thinking once the line is activated my username will be…
myname@skydsl
password : password supplied in letter
or will it be…
(mac code)@skydsl
password : password supplied in letter
What kind of username has everyone found theirs out to be? a propper name or a mac code?
Chris, that’s what this post was all about, Sky don’t and won’t tell you your username and password, that’s why you have to run this routine, and it’s not your mac address either. The letter from Sky is your Sky portal logon details, not your broadband logon.
So basically I have got to install the router they supply just to find out this information, just to uninstall the router and use my own? heh
Please help, I am trying to get the username and password so I can use a router which is more powerful and better coverage. My current router is white in colour and says Netgear on the top and Sky front left hand cornet.
Tried the following
1. Open the browser IE7.
2. Connect into 192.168.0.1 no problem using admin/sky
3. I get the Netgear Super Wiresless ADSL Router DG834GT admin screen
4. It says the firmware is V1.03.87
5. Now if I cut and paste the following I get Internet Explorer cannot display the webpage error.http://192.168.0.1/setup.cgi?todo=ping_test&c4_IPAddr=%26%2Fbin%2Fbusybox%20grep%20ppoa_%20%2Ftmp%2Fnvram%20%3E%20%2Fwww%2Fnetgear.cfg
6. Please help me. I went through entire thread and couldn’t find the answers. If I miss, apologies. Thanks for the help.
Guess you sped-read the article and missed the bit that says it doesn’t work in in IE7 then…
I use Firefox and previously had my PPPoA settings via the guide above. For some reason, this doesn’t seem to work anymore (still using DG834GT on default settings). The firmware shown on the router status page is V1.03.87, which may be different from the version this guide was based on.
When I click (or copy & paste) the link where I should see a white screen with “Usage: ping [OPTION]… host” displayed, I get nothing but a blank screen.
Any help would be greatly appreciated.
does any one know how to get config back out of new sagem router they are sending out with sky, need to use belkin router
thanku so much for this i was having loads of problems with my sky router it worked great,have now changed to a d-link router and its working gr8,even connected aps3 wirelessy no problem thanku xxxxxxxxxxxx
I’m getting the similar problems to Ananth (108) and Dace (110).
I’m using the white netgear DG834GT with the V1.03.87 firmware.
I’m using a MacBook Pro and Safari 3.1.1.
When I put the address in
http://192.168.0.1/setup.cgi?todo=ping_test&c4_IPAddr=%26%2Fbin%2Fbusybox%20grep%20ppoa_%20%2Ftmp%2Fn
I get the following message
Safari can’t open the page.
Safari can’t open the page “http://192.168.0.1/setup.cgi?todo=ping_test&c4_IPAddr=%26%2Fbin%2Fbusybox%20grep%20ppoa_%20%2Ftmp%2Fnvram%20%3E%20%2Fwww%2Fnetgear.cfg” because the server unexpectedly dropped the connection, which sometimes occurs when the server is busy. You might be able to open the page later.
and when I put this address in
http://192.168.0.1/netgear.cfg
I get a 404 file not found page?
I can only think its something to do with the updated firmware. Can anyone help? Is there a work around. Again like most people here I desperately want to get hold of my username and password.
Any advice greatly appreciated.
I couldn’t it work with the link you sent either you must be altering it somehow in the cut’n'paste process. Click the link I originally put in the the post rather than cut’n'paste
For the record I’m Safari 3.1.1. on a Macbook.. It should read..
Usage: ping [OPTION]… host
THEN run step 4
Ananth (108) was use IE7 which as I mentioned doesn’t work with this, the other chap may be suffering th esame cvut’n paste problem you’re having..
Hi I’m using the white netgear DG834GT and i’ve been following the thread but not sure if this has been answered.
I’m trying to find my username and password. I have put in my ‘admin’ ‘sky’ password to get my router settings.
i have downladed the backup utility (.cfg?) file and opened it with word pad. where other posters have said you can now find the hidden username and password mine just says
username:
password:
have i done something wrong? how do i find it. its frustrating because others seem to be saying its quite straightforward.
thanks
Hey, that’s great thanks, well so far anyway! I actually bought a cheap Sky DG834GT on ebay but did not realise that Sky have modified the firmware so that it only works on Sky! Silly me. I had hoped to use it on ano dsl provider.
Anyone like to work a mod so that these old units can be used on another suppliers service? Perhaps upgrading the firmware might do the trick but will I then be unable to access the router?
Cheers
Hi to you all
Like Ananth (108) I also have the problems of web page webpage error after copy/paste.
any bright sparks have the ansawer.
best wishes mark.
Mark – You need to be running IE 6 or Firefox, it won’t work in IE7. Altenatively have a look at https://www.cm9.net/skypass/
hey i nearly crtied when i read your instruction on finding out your password as i dont have the netgear supplied by sky i have a really pish segem, i dont supose you have any tricks up your sleave for this router do you?
if you could get back that wpul;d be sweet
dave
Yes, as previously mentioned – https://www.cm9.net/skypass/
Hey it works – how did it do that…. I feel a little uneasy that something could find out my password andn stuff like that… am i safe!?!?! eeeeek
Phil, I’ve been scouting around on internet for ages, but your page seems to be the most helpful I’ve found. My Question appears a bit lo-tech compared to the rest. I have (and am quite happy with ) the “pish” Sagem wireless router I received from Sky about 6months ago. However, I’ve now moved and currently have cable broadband until I can get Sky installed (need BT phoneline). Since my connection cable is now ethernet instead of ADSL I can’t connect it to the router. I’ve tried the Ethernet ports at the back of the Sagem router, but can’t access internet. Can you advise if it is possible to use this router with cable broadband (&how!) or would I need a cable router?
Jake
I’m afraid your sky router won’t work has a cable router, it needs to find ADSL to share the connection, not ethernet. You should be able to pick a cable router for £20-30 from ebuyer or maplins I’d have thought. Ethernet and cable are the same thing for router purposes so an NTL or Virgin media cable router would work fine.
Or, you could get techie and put a second net card in your PC and use Windows Internet sharing but that means leaving the main PC on all the time.
GRR guys please help me, i cant bare ringing up the call centre AGAIN and complaining about the crap wireless on my router, so ive gone out and bought a new all singing and dancing one.
now i cant get the password off after sky have upgraded the firmware.
i am using firefox 3, and im getting as far as the cfg extraction part with the 404 error and a pink screen.
i am by no means a expert in networking but i can hold my own, and the steps followed in this guide are no longer working, ive tried everything and im fearing my only option now is the “flash” route which sounds a little bit more complex and risky than wanted to do.
can a expert please help us. if only so i can go take my router back and get my outlay redeemed
ok ive just checked my firmware im on 1.3 whatever……how do i go backwards?
Brad, try the link in post 118
If you have V1.03.87 on a white router, none of this will work. If you use https://www.cm9.net/skypass/ on your router, you will be given incorrect information. The only way to get it to work is to flash back to an older firmware version first.
Thanks ‘Code Cowboy’…does flashing back the router still preserve the username and paassword in the router?
I’ve still got V1.03.87 on a white router but am a bit wheezy about flashing the firmware. How else can i get the username/password? If i have to flash, how do i do it?
Hi, The Sky router I’ve got is the Belkin one, but I’d like to use my Netgear DG834N.
How do I get my PPPoA username and password?
Hi can you tell me the setting for the sky log in, i have the user name and password, but was just wondering what the encapsulation setting, MTU and the pppoa/pppoe settings were?
cheers for the help
Use the netgear defaults, it’ll work just fine.
Hi just started up sky mid broadband which works fine via ethernet but can not get wireless signal to laptop ot PDA, both of which work on other wireless signals.
It was obviously a router problem but sky technical support agent spent 77 mins with me talking through everything I had already tried and then said we will send you a router at the end of it!
I then called them again for username and pasword but they said that this is encrypted into router! What a useless lot of technical support!
I have a belkin router for which I am trying to find out user name and password but can not. I have tried above link of
http://192.168.0.1/setup.cgi?todo=ping_test&c4_IPAddr=%26%2Fbin%2Fbusybox%
once logging into sky but get error message of:
Error result
Error Message:
Error 400: Bad Request, No request found.
Please help!!!!!!
Dr Duggal
Sounds like you need to check the paperwork Sky sent you originally and retype in the WPA key into the laptop and PDA, not a router fault really.
Thank you.
I have just changed from Tiscali to Sky broadband and have been horrified by how poor the wireless signal on the black/grey DG834G Sky router is. I used your link above, found the ADSL username/password and am now happily using my old BT Voyager 2091 router again.
Worked a treat, many thanks.
Using 1.03 firmware used the link. Had to change dns settings as well to get it working. Copy these from the old router.
Encapsulation settings for sky.
* VPI – 0
* VCI – 38
* Category – UBR
* Protocol – PPPoA
* Encapsulation – VCMux
* Authentication – CHAP
* IGMP – disabled
* Quality of Service (QoS) – disabled
* Fixed IP address – disabled or none
* PPP MTU – 1500
please note some routers will not allow an MTU to be set as high as 1500 in which case work backwards to find your highest MTU.
hope this helps.
use this site https://www.cm9.net/skypass/ to get your username and passwords for Netgear DG834GT and Netgear DG934G and Sagem F@ST2504.
Can someone please help. I am trying to extract details and have black Netgear router (a DG934G I am guessing) with details written on underside.
Those links don’t work in my browsers – Firefox or Safari using a MacBook. I’ve followed links through to https://www.cm9.net/skypass/
What is the LAN MAC address and where can I find it?
And where can I find the router serial number?
Thanks
Hello there, i really hope someone can give me a hand, im trying to extract username/password from sagem f@st 2504, ive tried skypass and the details it provided me with didnt seem to work, anyone got any ideas? thanks
I have also been sent the Sagem router and the ADSL Username and Password is not visible.
I am yet to try skypass but if anyone else has a a solution please do tell!!
Hi all, let me be the first to post in 2009 – Happy New Year! This is definitely the best source on the net for overcoming this sky restriction. Must admit didn’t realise this when I signed up, I even said the sales rep don’t bother sending the router as I’ll use my apple stuff – of course a sales rep isn’t going to say anything that may turn me away!
Anyway, thanks for the info, i’m due for cutover from BT Homehub to Sky on Tuesday, I have my unopened DG934G-1SKUKS and mac and serial number (from the side of the packaging), been to above skypass website and extracted the necessaries – all ready to go.
Has anyone done this yet with the Apple Time Capsules ADSL capabilities with Sky? It’s really he wireless-N I’m wanting plus WDS to repeaters. Anything to watch for?
Thanks
Update to above: of course the time capsule doesn’t have adsl capabilities, it can only talk ethernet. I’ve ended up with the default sky router in the adsl and the time capsule piggybacked at the moment so I can use the wireless-N of the apple device. Not quite what I wanted so off to do some research as to best way to get down to one box, but retain the backup capabilities of the apple.
Thanks
Used the https://www.cm9.net/skypass/ link and it worked a treat. Make sure you use your LAN PORT MAC address and not the ADSL PORT like I did originally.
Brilliant – THANKS
Thanks for the advice – https://www.cm9.net/skypass/ worked a treat for me after my router exploded this morning. Can’t believe Sky won’t support third party routers – shocking!
Same same as everyone else, but have a Sagem router. Wish to change it for a non Sky wired router and have ethernet over mains. The MAC address to put in is the one on the side of the router ???
Or is it listed elsewhere ? And password is the one that i have already to access the wireless network ? Can get ethernet with the Sagem, but the wireless network is still transmitting and I need to remove this feature. Any help appreciated. Thanks
please I need firmware for my router Sagem F@st 2604
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