We switched to Sky’s See-Speak-Surf last week, a TV, phone and Broadband all-in-one £26 per month package. Whilst good value for money switching over was a nightmare and Sky completely complete cocked it up.
I already had a ‘Mac code‘ which (in theory) meant I could just reboot my old router with the new logon and password on a desired date and away I’d ago. Unfortunately Sky forgot to send me the new router, and, unlike other ISPs refused to tell me or reset my ADSL password over the phone and left me having to use dial-up for most of last week despite the fact I had broadband available.
After the changeover date it took them 4 days to send the password by post but even then it was only the portal password, and didnt work there either. It took another 5 days to send the new router, which was a modified ‘Sky-badged‘ NetGear DG834GT. These ship pre-configured with the customer’s data which is actually a great idea but the firmware is changed so that only Sky can set the username and password, so I still had no idea of my username and password meaning I had no fallback postion.
When it finally arrived I used a regular Netgear engineering command to extract my user details from the Sky Router. Should you need to determine your Sky ADSL details try the following routine (this should also work with most Netgear DSL routers used by other ISPs too):
1) Launch a web browser, it doesn’t matter if the router is not connected to the ADSL line, if not connected you will see a page not found error, that’s expected and normal.
2) Next, in the address bar cut’n'past or click on this link:
(If prompted for a router username and and password then username -= admin password = sky)
Next you should see a white screen with just one of text something like
Usage: ping [OPTION]… host
4) Wait about 10 seconds and cut’n'paste or click this link
5) This will save a text file called netgear.cfg wherever your default location for saving documents is. You should then able to open netgear.cfg with a text editor such as Notepad on a PC or Textedit on a Mac. I ‘d suggest you re-save it with a different name as netgear.cfg is also used for router settings backups.
The text file should look something like :
blahblahblah@skydsl is your actual Sky broadband username whilst 1234567aa1is will be your ADSL password.
Armed with this info you may now use any router you wish so if your Sky router packs up at least you have a fallback. Should you need to actually log into the router to change the WiFi settings, set-up port forwarding, dynamic naming service etc. the default logon is admin and the password sky. (If you need to phone Sky support BTW use their freephone number – 0800 0512595 rather than their 0870 numbers.
Caveat emptor – using a third party router will violate Sky’s tems and conditions, although to date they’ve been very reasonable and not enforced this. Technical support will only be avaible if you are using the supplied router so please use your loaf folks.
Sky sent me a letter of apology and have offered to resolve any outstanding issues. I’m actually very impressed with Sky broadband and have no problems with it. Click this link to get all above info in one hit.. !!
Doesn’t appear to work with IE7, see most recent comments and Philip Nicosia’s parallel post on this subject too..
The above was tested on firmware V1.02.28. If you’ve update the router to V1.03.xx this method may not work.
If you have one of the newer black\grey DG834G Sky routers go to https://www.cm9.net/skypass/ and enter your router’s MAC code and serial number to discover your Sky ADSL username/password.
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